Accommodation Terms and Conditions

 

[Scope of Application]
Article 1

(1) Accommodation agreements and related contracts entered into between the Hotel and the Guest shall be governed by these Terms and Conditions. Any matters not stipulated herein shall be governed by applicable laws, regulations, and generally accepted practices.

(2) If the Hotel has entered into a special written agreement with the Guest that does not violate applicable laws, regulations, or customs, such special agreement shall take precedence over these Terms and Conditions, notwithstanding the provisions of the preceding paragraph.

[Application for Accommodation Agreements]
Article 2

(1) Guests seeking to apply for an Accommodation Agreement with the Hotel are kindly requested to provide the following information:

  1. Name of the Guest(s);

  2. Dates of stay and estimated time of arrival;

  3. Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in Table 1);

  4. a. Name and contact information of the applicant;
    b. Name and contact information of the party responsible for paying the Accommodation Charges;

  5. Any other information deemed necessary by the Hotel.

(2) If a Guest requests, during their stay, to extend their accommodation beyond the date specified in Item 2 of the preceding paragraph, it shall be treated as a new application for an Accommodation Agreement made at the time such a request is received.

(3) To protect the privacy and safety of our guests, the Hotel will not disclose any information regarding a Guest’s presence or duration of stay in response to inquiries made by phone or in person, unless the identity of the inquiring party and their authorization can be explicitly verified.

[Conclusion of Accommodation Agreements, etc.]
Article 3

(1) An Accommodation Agreement shall be deemed concluded when the Hotel has accepted the application described in the preceding Article. However, this shall not apply if it can be proven that the Hotel did not accept the application.

(2) Upon the conclusion of an Accommodation Agreement in accordance with the preceding paragraph, the Guest shall provide a valid credit card number or pay a deposit/application fee (up to the maximum amount of the Basic Accommodation Charges) by the date specified by the Hotel.

(3) The deposit/application fee shall first be applied to the final Accommodation Charges to be paid by the Guest. In the event of circumstances requiring the application of Articles 6 and 18, it shall be applied to cancellation fees and then to any applicable compensation, in that order. Any remaining balance will be refunded at the time of final payment in accordance with Article 12. If a credit card number is provided in lieu of a deposit, cancellation fees or compensation charges will be billed directly to the card if they arise. The Hotel also reserves the right to obtain a credit card pre-authorization at the time of the application.

(4) If the deposit/application fee referred to in Paragraph 2 is not paid by the date specified by the Hotel, the Accommodation Agreement shall become invalid, provided that the Hotel has previously notified the Guest of the payment due date.

[Special Agreements Requiring No Deposit]
Article 4

(1) Notwithstanding the provisions of Article 3, Paragraph 2, the Hotel may enter into a special agreement that waives the requirement for a deposit/application fee after the conclusion of the Agreement.

(2) If the Hotel does not request the payment of the deposit/application fee or does not specify a payment due date at the time of accepting the application, it shall be treated as having accepted the special agreement described in the preceding paragraph.

[Refusal of Accommodation]
Article 5

(1) The Hotel reserves the right to refuse an Accommodation Agreement under any of the following circumstances:

  1. When the application for accommodation does not conform to these Terms and Conditions;

  2. When the Hotel is fully booked and no rooms are available;

  3. When the prospective Guest is deemed likely to behave in a manner that violates laws, regulations, public order, or good morals;

  4. When the prospective Guest is identified as falling under any of the following categories (a) through (c):
    a) An organized crime group (hereinafter referred to as “Boryokudan”) as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), a Boryokudan member, an associate member, a related party, or any other anti-social forces.
    b) A corporation or organization whose business activities are controlled by a Boryokudan or its members.
    c) A corporation in which any of its officers is a Boryokudan member.

  5. When the prospective Guest makes violent demands or requests a burden exceeding reasonable accommodations;

  6. When the prospective Guest is clearly identified as carrying an infectious disease;

  7. When the Hotel is unable to provide accommodation due to natural disasters, facility malfunctions, or other unavoidable circumstances;

  8. When the prospective Guest engages in behavior or uses language that causes significant annoyance or distress to other guests;

  9. When the prospective Guest is severely intoxicated, uses violence, threats, extortion, makes unreasonable demands toward the Hotel or its staff, or has a known history of similar behavior;

  10. When the situation falls under the provisions of Article 5 of the Enforcement Regulations of the Ryokan Business Act in Okinawa Prefecture.

[Guest’s Right to Cancel Accommodation Agreements]
Article 6

(1) The Guest may cancel the Accommodation Agreement at any time by notifying the Hotel.

(2) If the Guest cancels the Accommodation Agreement in whole or in part for reasons for which they are liable (except when the Guest cancels before the deposit payment due date designated by the Hotel under Article 3, Paragraph 2), the Hotel will charge a cancellation fee as outlined in Table 2. However, if a special agreement under Article 4, Paragraph 1 is in effect, this applies only if the Hotel has informed the Guest of their obligation to pay cancellation fees in advance.

(3) If the Guest fails to arrive by 6:00 p.m. on the day of check-in (or 2 hours past their pre-arranged estimated time of arrival) without notifying the Hotel, the Hotel may deem the Accommodation Agreement to have been cancelled by the Guest.

[Hotel’s Right to Cancel Accommodation Agreements]
Article 7

(1) The Hotel reserves the right to cancel the Accommodation Agreement under any of the following circumstances:

  1. When the Guest is deemed likely to violate, or has violated, laws, regulations, public order, or good morals during their stay;

  2. When the Guest is identified as falling under any of the following categories (a) through (c):
    a) A Boryokudan, Boryokudan member, associate member, related party, or any other anti-social forces.
    b) A corporation or organization whose business activities are controlled by a Boryokudan or its members.
    c) A corporation in which any of its officers is a Boryokudan member.

  3. When the Guest makes violent demands or requests an unreasonable burden regarding their accommodation;

  4. When the Guest is clearly identified as carrying an infectious disease;

  5. When the Hotel is unable to provide accommodation due to force majeure, such as natural disasters;

  6. When the Guest causes significant annoyance to other guests or staff due to severe intoxication or disruptive behavior;

  7. When the Guest fails to comply with the prohibited actions outlined in the Hotel Policies (House Regulations), such as smoking in bed, tampering with fire safety equipment, or other fire prevention rules;

  8. When the Guest soils, damages, or misuses guest room facilities beyond the scope of normal and reasonable use;

  9. When the Guest fails to complete the registration process required in the following Article;

  10. When the situation falls under the provisions of Article 5 of the Enforcement Regulations of the Ryokan Business Act in Okinawa Prefecture.

(2) If the Hotel cancels the Agreement under the preceding paragraph, no charges will be applied for services not yet received by the Guest, provided the Guest was not at fault. If the cancellation is due to the Guest’s negligence or misconduct, the Guest will be billed for the applicable accommodation charges, late fees, restoration costs, and any other resulting damages.

[Guest Registration]
Article 8

(1) Guests are required to register the following information at the Front Desk upon arrival:

  1. Name, age, gender, address, phone number (or email address), and occupation of the Guest(s);

  2. For non-Japanese residents: Nationality, port of entry, date of entry into Japan, and passport number (a photocopy of the passport will be taken);

  3. Scheduled date and estimated time of departure;

  4. Any other information deemed necessary by the Hotel.

(2) If the Guest intends to settle the charges outlined in Article 12 using alternatives to currency, such as traveler’s checks, accommodation vouchers, or credit cards, these must be presented in advance during the registration process.

(3) Non-Japanese residents are legally required to present their physical passports for identity verification.

[Guest Room Occupancy Hours]
Article 9

(1) Guests may occupy their contracted rooms from 3:00 p.m. on the day of arrival until 11:00 a.m. the following day. For consecutive stays, the room is available for use throughout the day, except on the dates of arrival and departure.

(2) Notwithstanding the above, the Hotel may, at its discretion, permit late check-outs. In such cases, the following supplemental charges will apply. (Please consult the Front Desk for exact pricing, as charges may vary based on room type, occupancy, floor level, and daily rates):

  1. Up to 3 hours late: 30% of the room charge;

  2. Up to 6 hours late: 50% of the room charge;

  3. More than 6 hours late: 100% of the room charge.

[Compliance with Hotel Policies]
Article 10

(1) Guests are strictly required to observe the Hotel Policies (House Regulations) established by the Hotel, which are available in the guest rooms and throughout the premises.

[Business Hours]
Article 11

(1) The operating hours of the Hotel’s primary facilities are listed below. Detailed hours for other services can be found on informational displays or in the in-room service directories. Please note that hours are subject to change without prior notice due to reservations, private events, or emergency maintenance. Access to all facilities is not guaranteed at all times; please verify the latest operating hours prior to use.

  1. Front Desk Service (Bell Desk): 24 hours
  2. Currency Exchange Service: 24 hours

  3. Concierge Service: 24 hours

  4. Hotel Parking: 24 hours

Important Traffic Information for Kokusai Street:
Every Sunday from 12:00 p.m. to 6:00 p.m., Kokusai Street, located directly in front of the Hotel, is transformed into a pedestrian-only “Transit Mall.” During this time, standard passenger vehicles are prohibited from entering. If arriving by car, please access the Hotel via Ukishima Street. When departing, please use Paradise Street. When navigating the area, kindly inform the stationed traffic guards that you are a guest of the Hotel. (Note: The Transit Mall may be cancelled due to severe weather or other factors.)
Additionally, on weekdays, Kokusai Street operates a bus-only lane system. General vehicles (excluding buses, taxis, motorcycles, and authorized vehicles) are prohibited from using the lane heading from the Asato intersection toward the Prefectural Office North Exit from 7:30 a.m. to 9:00 a.m., and the opposite lane from 5:30 p.m. to 7:00 p.m.

[Payment of Charges]
Article 12

(1) The breakdown and calculation methods of the Accommodation Charges to be paid by the Guest are detailed in Table 1.

(2) Payment for the charges described above shall be made at the Front Desk upon arrival or upon request by the Hotel. Payments can be made in Japanese Yen or via accepted alternative methods, such as traveler’s checks, accommodation vouchers, or major credit cards.

(3) Accommodation Charges are non-refundable once the guest room has been made available, even if the Guest voluntarily chooses not to utilize the room.

[Liability of the Hotel]
Article 13

(1) The Hotel shall compensate the Guest for damages caused directly by the Hotel’s fulfillment or non-fulfillment of the Accommodation Agreement. However, the Hotel shall not be liable for damages resulting from causes beyond its control.

(2) The Hotel rigorously complies with the Fire Service Act and maintains comprehensive Hotel Liability Insurance to protect against fires or other unforeseen disasters.

[Handling of Personal Information]
Article 14

The Hotel handles all personal information responsibly and in strict accordance with its Privacy Policy. Personal information will not be shared with third parties without the Guest’s explicit consent, except under the following circumstances:

  1. When the Guest’s consent has been legally obtained;

  2. When disclosure is necessary to protect the life, physical safety, or property of the Guest or others, and obtaining consent is impractical;

  3. When disclosure is essential for public health or the protection of children, and obtaining consent is impractical;

  4. When disclosure is legally mandated by courts, law enforcement, consumer protection centers, or equivalent authorities;

  5. When personal data is transferred as part of a formal business succession, such as a corporate merger.

[Handling When Unable to Provide Contracted Rooms]
Article 15

(1) If the Hotel is unable to provide the contracted room, it shall, with the Guest’s consent, make every effort to arrange alternative accommodation of an equivalent standard. This provision does not apply if the Agreement was cancelled by the Hotel under Article 7, Paragraph 1.

(2) If alternative accommodation cannot be arranged, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation fee, which will be applied toward the damages. However, no compensation will be paid if the inability to provide the room is due to factors beyond the Hotel’s reasonable control.

[Handling of Deposited Articles, etc.]
Article 16

(1) The Hotel will compensate the Guest for loss or damage to items, cash, or valuables formally deposited at the Front Desk, unless the loss is due to force majeure. For cash and valuables, if the Guest fails to declare their nature and value upon deposit when requested, the Hotel’s liability shall be limited to a maximum of 150,000 yen.

(2) For items, cash, or valuables brought into the Hotel but not deposited at the Front Desk, the Hotel will only be liable if the loss or damage is directly caused by the Hotel’s willful misconduct or negligence. If the Guest has not declared the nature and value of these items in advance, liability is capped at 150,000 yen, barring gross negligence on the Hotel’s part.

[Custody of Guest Baggage and Belongings]
Article 17

(1) If a Guest’s baggage arrives at the Hotel prior to check-in, the Hotel will securely store it only if prior approval was granted. The baggage will be handed over to the Guest upon check-in.

(2) If a Guest leaves belongings behind after check-out, the Hotel will contact the owner for instructions if their identity is known. If the owner cannot be identified or no instructions are provided, items deemed valuable will be held for 7 days (including the date of discovery) before being turned over to the local police. Non-valuable items will be disposed of after the Hotel’s designated retention period, in accordance with the Lost Property Act.

(3) The Hotel’s liability for stored items under paragraphs (1) and (2) shall be governed by Article 16, Paragraph 1 for pre-arrival baggage, and Article 16, Paragraph 2 for left-behind items.

(4) Any unclaimed monetary finds or loose change left behind will be donated to a charitable organization after the Hotel’s designated retention period has expired.

[Liability for Parking]
Article 18

(1) When a Guest utilizes the Hotel’s parking facilities, the Hotel is providing only the parking space and assumes no liability for the care or management of the vehicle, regardless of whether the keys have been deposited. However, the Hotel will be liable for damages directly caused by willful misconduct or negligence in the management of the parking facility itself.

[Liability of the Guest]
Article 19

(1) The Guest will be held financially responsible for any damages inflicted upon the Hotel due to the Guest’s intentional actions or negligence.

Table 1
Method of Calculating Accommodation Charges (Ref: Article 2, Para 1; Article 3, Para 2; Article 12, Para 1)
*Should tax laws be revised, the updated statutory rates shall apply.

Breakdown Calculation Method
Total Amount Payable by the Guest (Accommodation Charges) –
1. Basic Accommodation Charges (Room Rate) –
2. Service Charge Item 1 x 10%
3. Consumption Tax (Item 1 + Item 2) x Current Tax Rate

4. Food, Beverage & Incidental Charges

 –

 

Table 2
Cancellation Fees (Ref: Article 6, Paragraph 2)

Cancellation Notification Date Number of Rooms Booked (Cancellation Fee Rate)
1 to 7 rooms 8 to 19 rooms 20 to 49 rooms 50 to 99 rooms 100+ rooms
No-Show (No Notice) 100% 100% 100% 100% 100%
Day of Arrival 100% 100% 100% 100% 100%
1 Day Prior 100% 80% 80% 80% 80%
2 Days Prior 30% 50% 50% 50% 50%
3 Days Prior 30% 50% 50% 50% 50%
5 Days Prior – 30% 30% 30% 30%
7 Days Prior – 30% 30% 30% 30%
10 Days Prior – 20% 20% 20% 20%
14 Days Prior – – 10% 20% 20%
30 Days Prior – – – 10% 15%
60 Days Prior – – – – 10%
90 Days Prior – – – – –

Supplementary Notes on Table 2

(1) The stated percentages (%) represent the cancellation fee as a proportion of the Basic Accommodation Charges.

(2) If a scheduled stay is shortened, a cancellation fee equivalent to one night (the first day of the cancelled period) will be charged, regardless of how many days are cancelled.

(3) Specialized cancellation policies may apply for specific peak dates designated by the Hotel.

(4) Group cancellation fees apply to the total number of room nights booked.

(5) The cancellation fee policy applies not only to full cancellations but also to partial reductions in the number of rooms booked.

Hotel Policies (House Regulations)

To preserve the dignity of the Hotel and ensure a safe, comfortable, and memorable stay for all our guests, we have established the following Hotel Policies in accordance with Article 10 of the Accommodation Terms and Conditions. We sincerely appreciate your cooperation. Please note that the Hotel cannot be held responsible for accidents or incidents resulting from a failure to observe these guidelines.

(1) Guest Room Usage Guidelines

  1. For your safety, please review the emergency evacuation map located on the back of your room door immediately upon arrival.

  2. Please ensure your door is locked securely and utilize the interior door guard while in your room, particularly when sleeping.

  3. If someone knocks, please verify their identity through the peephole or with the door guard engaged. If you do not recognize the visitor, please do not open the door and contact the Front Desk immediately.

  4. Please refrain from placing items near potential heat sources (especially on the bed).

  5. The Hotel is strictly non-smoking in all guest rooms. Smoking of any kind (including electronic cigarettes) and bringing cigarette butts into the room are strictly prohibited. If evidence of smoking is found, a special cleaning fee of 50,000 yen, plus compensation for any room damage, will be automatically charged.

  6. Please avoid any actions that could constitute a fire hazard.

  7. The use of personal heating, cooking, or other high-risk appliances within guest rooms or corridors is prohibited.

  8. Please do not use guest rooms for business operations, exhibitions, parties, or any purposes other than lodging without prior written approval from the Hotel.

  9. Please refrain from moving Hotel fixtures, altering the room layout, or making any modifications to the room without permission.

  10. To maintain the Hotel’s exterior aesthetics, we kindly ask that you do not place items in the windows.

  11. Please welcome your visitors in the lobby. For security reasons, non-registered visitors are not permitted in guest rooms.

  12. Overnight stays by individuals not registered at the Front Desk are strictly prohibited.

  13. Please do not remove any fixtures, amenities, or equipment from the guest room.

  14. Guests will be billed for the actual replacement or repair costs for any excessive soiling, damage, or loss of Hotel property.

(2) Room Keys

  1. When leaving your room, please carry your key card with you and ensure the door closes completely. (Guest room doors lock automatically.)

  2. When charging restaurant or bar bills to your room, you will be required to present your room key card or guest registration slip.

  3. Please return your key card to the Front Desk upon check-out.

(3) Payment and Billing

  1. Please settle all final charges at the Front Desk upon departure. The Hotel may request intermediate payments during your stay; we kindly ask that you settle these promptly. Failure to do so may result in a request to vacate the room.

  2. An advance deposit may be requested at check-in or when extending your stay. When extending, please settle the accumulated charges first. If you present a valid credit card, the cash deposit may be waived; however, the Hotel reserves the right to authorize a hold on the card.

  3. If billing has been arranged to a third party and payment is not received by the specified date, the registered Guest will be held personally responsible for the charges.

  4. If you wish to alter the length of your stay, please notify the Front Desk in advance. For extensions, earlier charges must be settled prior to approval.

  5. If your accrued charges exceed an established limit during your stay, the Front Desk will present an interim bill for immediate settlement.

  6. Receipts are generally issued per room. If you require split or consolidated receipts, please inform the Front Desk at your earliest convenience.

  7. We do not accept personal or corporate checks (excluding traveler’s checks), nor do we provide currency exchange for checks.

  8. The Hotel may decline requests to advance payments on behalf of Guests for external services such as shopping, tickets, taxis, or shipping fees.

  9. Please note that utilizing the in-room telephone will incur specific facility usage and connection surcharges.

  10. As a 10% service charge is already included in your bill alongside standard taxes, our staff respectfully decline tips and gratuities.

(4) Valuables and Lost Property

  1. To safeguard your cash, securities, and valuables, please utilize the complimentary in-room safe or the safe deposit boxes at the Front Desk. The Hotel assumes no liability for loss or theft of unsecured items. Please note that fine art, antiques, and highly delicate items cannot be accepted for deposit.

  2. Items found unattended within the Hotel will be held for a designated period and subsequently handled in accordance with the local Lost Property Act.

  3. Items checked at the Cloakroom or Storeroom that remain unclaimed beyond the specified periods below will be considered abandoned and disposed of accordingly:
    1) Cloakroom items: 1 month
    2) Storeroom items: 1 month
    3) Items held at the Front Desk for guests/visitors: 1 month.

(5) Prohibited Items and Behaviors

To ensure a pleasant environment for everyone, please refrain from bringing the following items onto the premises or engaging in the following actions:

  1. Animals or pets (excluding recognized service and assistance animals).

  2. Gunpowder, volatile oils, hazardous chemicals, or highly flammable materials.

  3. Items emitting strong or offensive odors.

  4. Firearms, swords, illegal drugs, or any items prohibited by local laws.

  5. Bringing outside food and beverages into the Hotel facilities.

  6. Gambling, public misconduct, or any remarks and actions that cause discomfort or distress to other guests.

  7. Leaving your guest room wearing nightwear (Yukata/pajamas) or room slippers.

  8. Distributing promotional materials, soliciting, or selling goods on the premises.

  9. Ordering external food deliveries or calling outside massage therapists directly to your room. Commercial photography within the Hotel without prior written consent is prohibited and may result in legal action.

  10. Taking and posting photos, videos, or audio recordings of other guests or staff on social media without their consent. Please be mindful of privacy rights.

  11. Entering restricted staff areas, emergency stairwells, rooftops, or machinery rooms, except during an actual emergency.

  12. The accommodation of minors (under 18 years of age) without adult accompaniment is strictly prohibited, regardless of parental consent, unless legally justified exceptions apply.

  13. Minors (under 18 years of age) are prohibited from using Hotel facilities (restaurants, lounges, etc.) unaccompanied after 10:00 p.m. Adult supervision is required.

  14. Please do not leave personal belongings unattended in public spaces.

(6) Anti-Social Forces and Public Order

  1. Organized crime groups and their members, as defined by the “Act on Prevention of Unjust Acts by Organized Crime Group Members,” are strictly prohibited from utilizing the Hotel. If this is discovered at any point, services will be terminated immediately.

  2. Any anti-social organizations, extremist groups, or associated individuals are prohibited from using the Hotel. Discovery of such affiliation will result in immediate termination of services.

  3. Guests engaging in violence, intimidation, extortion, or making unreasonable demands will be immediately removed from the premises and barred from future stays. This applies to individuals with a known history of such behavior.

  4. If a Guest is deemed incapable of ensuring their own safety due to physical/mental exhaustion or substance use, or if they pose a threat or cause anxiety to other guests, the Hotel will refuse or terminate their stay.

  5. Any other actions analogous to the above will result in immediate refusal of service.

(7) Guests will be held financially responsible for replacing or repairing any Hotel property, fixtures, or equipment that are damaged, soiled, or lost due to their actions (excluding acts of force majeure).