FAQ

Access & Parking

  • Do I need an additional reservation for parking?

    No additional reservation is needed.

  • Do you have a parking lot? If so, how much is it?

    Yes, we have a parking lot. It costs ¥1,500 per car per day for guests staying at the hotel. The parking lot is free for up to 3 hours for guests only visiting the restaurants or banquets, but is ¥300 for each additional hour.

  • Do you have a transportation service?

    No hotel transportation service is available. Please use public transportation.

  • What is the mapcode for your hotel?

    It’s 33 57 163*41

Facilities

  • Can I send my baggage to the hotel before my trip?

    Absolutely. Please send your baggage to the address below with the name of the person on the reservation, the hotel and the arrival date. We’ll ensure the security of all of your luggage before your arrival.
    【Send to】〒900-0014 2-5-7 Matsuo, Naha City, Okinawa, Japan
    Phone: 81-98-860-8366 (from abroad)

  • Can you hold my baggage before check-in or after check-out?

    Yes, you can. Please notify the bell staff.

  • What time is check-in/check-out?

    Check-in is from 15:00 and check-out is until 11:00.

  • Is there a smoking room?

    We’re sorry. All of our rooms are non-smoking rooms. We offer an outdoor smoking area on the 1st floor and an indoor smoking area on the 2nd floor.

  • Is internet available?

    All our rooms come with Wi-Fi.

  • Do you have a dry cleaning service?

    Yes, we have. Please fill out the order sheet for dry cleaning. Please notify our house keeping staff with any requests.

Facilities around the hotel

  • Is there a laundromat inside the hotel?

    We’re sorry, but no laundromat is available inside the hotel. We gladly provide information about local options in the immediate area.

  • Please tell me about road rules and bus lane only scheduling on Kokusai St.

    ・7:30 to 9:00 From Asato Intersection toward to Prefecture Office North ; Vehicles not permitted to run except those with a permit
    ・17:30 to 19:00 From Prefectural Office North toward to Asato Intersection ; Vehicles not permitted run except those with a permit
    ※Excluding : Saturdays, Sundays, National holidays, Jan. 2nd&3rd

  • Please tell me about the transit mall.

    【Every Sunday 12:00 to 18:00】

    Every Sunday from 12:00 to 18:00, a pedestrian paradise (Transit Mile) will be held on Kokusai-dori. The entire 1,300 meter section of this street, approximately 18 meters wide, will be turned into a mall. With the exception of some permitted vehicles, passenger vehicles are prohibited from passing through the street and pedestrians are given priority.

    The street is also used for open cafes, street performances, events, etc., and we have been inconvenienced by the fact that guests arriving by vehicles are not allowed to drive into our hotel.

    As a result of discussions with the Kokusai-dori Shopping Street Association, we have decided to allow vehicles to enter the hotel on a trial basis from Sunday, April 24, 2022, but only on certain sections of the street.

    For details and directions, please refer to the infomation shown below.

    How to enter the hotel during Pedestrian Paradise (Transit Mile) every Sunday from 12:00 to 18:00

     

    【Detour Info. for local busses】
    During the transit mall, all busses which are supposed to run through Kokusai St. are detoured to the street along Kumoji river, Route 58, and Kainan St.

Fitness, Sauna and Bath & Shower Room

  • Do I need to bring the towels from my room?

    Towels are available for use at the Fitness, Sauna and Shower Room.

  • Is there a fitness gym inside the hotel?

    Yes. There is a fitness gym available, for guests staying over night, on the 3rd floor. Its business hours are 6:00 to 22:00.

  • What clothing is available to borrow at the fitness center?

    Shirts, shorts, shoes, and socks are all available for free.
    ・Shoe size : Men (25, 26, 27, 28cm), Women (22.5, 23, 24, 25cm)
    ・Clothing: Men (M, L, LL), Women (M, L)
    Supplies are limited.

Pool

  • Is a pool available? If so, how much is it?

    An outdoor pool, children’s pool and Jacuzzi are available on the 4th floor.
    (Seasonal business : April to October)
    Guests who are staying overnight at the hotel can use it for free.

  • When is it available?

    Seasonal business : April to October

  • Do you have towels at the pools?

    Towels are available at the pool entrance. Please feel free to use them.

  • Can I swim in the pools even though I have tattoos?

    Tattoos must be completely covered to use the swimming pools.

For Children

  • Are there rental amenities for children?

    The following are available upon request. However, supplies are limited. Please inquire in advance.
    ・Equipment
    Stroller, bed guard, steps, toilet seat for toddlers, trash can for diapers, diapers (6 to 11kg), toiletry sets (toothbrush, slipper, body sponge), safety plugs for outlets, high chair
    ・Bottles
    Baby bottle microwave sterilizer, baby milk warmer, baby milk bottle warmer
    ・Dining sets
    6pc sets (big & small plates, bowl, knife, fork, cup)
    ・Bath
    Body lotion, shampoo, body soap, bath mat for child, baby crib(cot), baby bath tub

  • Is there a nursery room or a place to change diapers?

    There is a nursery room on the 2nd floor and family restroom.

  • I'm going to bring baby food. Will you heat it up?

    Please ask the front desk if you need your baby’s food warmed up. We’ll be happy to help.

  • Where can I sterilize baby bottles?

    Please ask the front desk or restaurants if you need your baby’s bottle sterilized. We’ll be happy to help.

Restaurant

  • Is there a restaurant which has a private room?

    Yes. The chinese restaurant on the 3rd floor has a private room for 10 people. We recommend you reserve the room as early as possible.

  • Is there a restaurant where I can smoke?

    We’re sorry. All of our restaurants and bar are smoke free. There are smoking areas on the 1st and 2nd floors.

Wedding / Banquet

  • Allergy at the banquet

    We ask that you first fill out the allergy checklist. Then we can work with you on what particular allergens to avoid.

  • What wedding themes do you provide?

    We offer two wedding themes.
    ・Christian ceremony
    ・Non-religious ceremony (civil wedding)

Wheelchair Accessible

  • Is there a wheelchair accessible room?

    Yes. We have one wheelchair accessible room.

  • Can I borrow a wheelchair at the hotel?

    Yes, wheelchairs are available for free. However, supplies are limited. Please inquire in advance.

  • Is there a wheelchair accessible restroom inside the hotel?

    Yes. There is a wheelchair accessible restroom (family restroom) on the 1st and 2nd floors.

Pay

  • Can I pay with my credit card?

  • Can I pay with travelers check?

    We’re sorry, but we don’t accept travelers checks.